Delivery and return
Picway offers free delivery for all orders sent to Quebec. Charges may apply depending on the destination for any order sent outside of Quebec.

We are delighted to count you among our customers and wish your complete satisfaction. If you are not satisfied with your purchase for any reason, please return the item, unused and in its original packaging, to us within 30 days of purchase to the address provided below. below.

Other important elements:

  • Shipping charges and sales taxes on delivery (if applicable) are not refundable.
  • Refunds will be made using the same credit card that was used for the original purchase.
  • Gift cards are non-refundable.
  • Items purchased under special promotions, marked "firm sale", are not eligible for return or exchange.

Return :

  1. Carefully pack the items to be returned in their original packaging and include your receipt. We are not responsible for breakages that may occur during transport.
  2. It is recommended to use a carrier with a package tracking system. We are not responsible for any package not received.
  3. Shipping charges are not refundable.
  4. Once the package is received, please allow 5 days for your refund to be processed. We will send you a refund confirmation email.

Address :

345 Rue Périgny
Trois-Rivières (Quebec)
G9B 6Y3